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Refund Policy

Last updated 17 October 2026

We want you to be happy with PortyLink. If it isn't right for you, you can get your money back. This policy is part of our Terms of Service and applies to every paid plan sold by PortyLink, a service of Tech Go Negev LTD.

30-day money-back guarantee

  • You can ask for a full refund within 30 days of your first payment for a subscription, and within 30 days of any renewal payment.
  • This applies to monthly and yearly billing.
  • You don't need to give a reason, though we'd like to hear it so we can improve.
  • After a refund, the subscription is cancelled and your organization moves to the Free plan. Your data stays, and you can export or delete it at any time.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle handles returns and refunds. To request one:

  • Use the link in your receipt email from Paddle, or go to paddle.net and look up your order; or
  • Email us at hello@portylink.com with the email address you paid with, and we'll arrange the refund with Paddle for you.

Refunds go back to the original payment method. Paddle usually processes them within a few working days; how long the money takes to appear depends on your bank or card provider.

Cancelling

You can cancel a subscription at any time from your account or through Paddle. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. If you cancel more than 30 days after your last payment, that period isn't refunded, but you won't be charged again.

Changes of plan

When you upgrade, you pay the prorated difference straight away. When you downgrade, the change applies at your next renewal, so there's nothing to refund.

Your statutory rights

This policy doesn't affect any rights you have under the law where you live. Consumers in the European Union, the United Kingdom and some other countries have a legal right to withdraw from a purchase within 14 days; our 30-day guarantee is in addition to that right, not instead of it. Paddle's own Buyer Terms and Refund Policy also apply to your purchase.

When we may refuse

We may refuse a refund only where there is clear evidence of fraud or abuse of this policy, for example repeated purchases and refunds to avoid paying, or where the account was suspended for breaking our terms. Your statutory rights still apply.

Who we are

Questions about a payment or a refund? Write to hello@portylink.com. We reply within one working day.